Careers

Description

Love coffee and have a knack for growing customer accounts?

We’re rijo42 and we’re one of the UK’s leading suppliers of coffee machines, beans and ingredients. We’ve been in the coffee business for over 30 years and we’ve set our sights on much, much more – we’re expanding fast and looking for dynamic people to join our journey.

We’re justifiably proud of our heritage, high energy environment and forward-thinking culture that will support and nurture your career, offering an inclusive and diverse workplace where you’ll quickly find yourself at home. Our products speak for themselves. From an award-winning range of high-end coffee machines to our ethically sourced, handpicked, top-quality taste rated beans, this is a role where you’ll find that prospective customers will want to talk to you.

We’re looking for a hungry-to-succeed Business Development Manager to cover an area across Cumbria. You’ll be creative in your approach to building relationships and eager to think outside the box, seamlessly blending pitches across both online and offline approaches where a huge range of potential customers – hospitality, on trade, convenience, education, to name but a few – await your call.

This is a role for someone who wants to make some proper money. The earnings are uncapped and the opportunity is huge. You’ll be a self-starter and able to manage your own time effectively, running appointments and demonstrations across your patch – a full driving licence is a must here. As a bonus, the demonstration element of the role could give you the barista skillset you never realised you needed…

At heart it’s a sales job. In reality it’s so much more. Join a team and a business where our growth trajectory will give you career options you might never have thought possible. And – did you know – 42 coffee beans make the perfect expresso shot. This role is being managed exclusively by PIE Recruitment on behalf of rijo42.

Description

Love coffee and enjoy the pace of a busy sales team? This could be a great fit.

We’re rijo42 and we’re one of the UK’s leading suppliers of coffee machines, beans and ingredients. We’ve been in the coffee business for over 30 years and we’ve set our sights on much, much more – we’re expanding fast and looking for dynamic people to join our journey.

We’re justifiably proud of our heritage, high energy environment and forward-thinking culture that will support and nurture your career, offering an inclusive and diverse workplace where you’ll quickly find yourself at home.

Our products speak for themselves. From an award-winning range of high-end coffee machines to our ethically sourced, handpicked, top-quality taste rated beans, this is a role where you’ll find that prospective customers will want to talk to you.

We’re seeking 3 internal Business Development Representatives to sit at the very heart of our sales function, working in a tight knit and supportive team where you have each other’s backs and celebrate each other’s success. You’ll spin many plates – from handling incoming leads, close liaison with the external sales team, putting together proposals and upselling machines and services – but your methodical and organised approach will mean you don’t get overwhelmed and remain adept at spotting every opportunity to grow the business.

If you like being close to the action, keeping plenty of moving parts under control and turning opportunities into revenue, you’ll feel right at home here.

And your success will open a myriad of career options with a natural progression into field sales or account management or perhaps team leadership – our world is your oyster.

If this feels like a role you can get your teeth into, we’d love to chat – perhaps over a coffee?
And – did you know – 42 coffee beans make the perfect espresso shot.

These roles are being managed exclusively by PIE Recruitment on behalf of rijo42.

Description

About the Role

We are looking for a proactive, customer-focused and commercially aware Internal Service Team Member to join the rijo42 team. This is a fast-paced and varied role where you will act as a key point of contact for customers and engineers, delivering technical support, coordinating service activity and installations, and helping maximise engineer efficiency through effective planning and CRM management.

Alongside technical and operational responsibilities, this role presents an exciting commercial opportunity to identify upgrade and replacement opportunities within our existing customer base, helping improve customer experience whilst generating additional revenue and earning bonuses.

Key Responsibilities

• Managing incoming customer calls, emails and technical enquiries.
• Providing first-line technical support and troubleshooting machine issues remotely.
• Reducing unnecessary engineer call-outs through effective diagnosis.
• Logging, updating and managing service cases accurately within CRM.
• Planning and coordinating engineer routes, workloads and schedules.
• Booking installations and coordinating installation readiness.
• Providing customers with service updates and engineer ETAs.
• Supporting engineers with job information and communication.
• Managing reschedules and urgent breakdown requirements efficiently.
• Maintaining accurate service history and customer records.
• Supporting payment device and connectivity troubleshooting where required.
• Identifying ageing or unsuitable machine installations.
• Spotting upgrade and replacement opportunities with existing customers.
• Arranging upgrade appointments and demonstrations where appropriate.
• Supporting customer retention and reactivation of dormant customers.
• Participating in a weekend on-call rota for emergency service support.

About You

• Previous experience within customer service, service coordination, scheduling or administration.
• Excellent telephone and communication skills.
• Strong organisational and multitasking ability.
• Confidence working in a busy, fast-moving environment.
• Strong IT and CRM skills.
• Commercial awareness and confidence identifying opportunities.
• Positive, proactive and professional attitude.
• Ability to work independently and as part of a team.
• Passion for delivering exceptional customer service.

Bonus & Development Opportunity

This role offers genuine opportunity to earn bonuses through identifying and supporting customer upgrades, generating qualified leads and contributing to customer retention and account growth.

Full training will be provided, and there are opportunities to develop within a growing and ambitious business.

Why Join rijo42?

At rijo42, we pride ourselves on delivering The Real Spirit of Coffee — combining exceptional products with outstanding service.

You will join a passionate and supportive team where your contribution directly impacts customer success, operational performance and commercial growth.