Our first class service promise means you can relax, knowing that expert help is always on hand. All our coffee machines are precision engineered from top quality components and designed with reliability and longevity in mind, but for full peace of mind we offer a service package that’s second to none.
In the unlikely event the machine develops a fault one of our engineers will attend your site, 24/7 and 365 days a year.
Our in-house technical support team can resolve 90% of calls without the need for an engineer’s visit.
Our fully trained technicians carry over 900 spare parts, guaranteeing that a very high proportion of issues are fixed first time.
In the unlikely event your machine cannot be fixed on site, we’ll loan you a comparable machine in the meantime.
You’ll have your own account manager, who’ll be in touch regularly to discuss stock levels, resolve any issues and discuss any feedback.
When you choose a rijo42 coffee machine, we’re here every step of the way to offer advice and support, from initial purchase to after-sales care. We’ll help you select the options that are right for you and your business, and we also offer full installation and training. We also carry out regular preventative maintenance checks, and we often find and resolve any potential issues before they even happen to keep any downtime to a minimum.
For more information about our first class support service please click here.