Service & Support

When you choose a rijo42 coffee machine, we’re here every step of the way to offer advice and support, from initial purchase to after-sales care. We’ll help you select the options that are right for you and your business, and we also offer full installation and training. We also carry out regular preventative maintenance checks, and we often find and resolve any potential issues before they even happen to keep any downtime to a minimum.

Keep your machine running 24/7

Our first class service promise means you can relax, knowing that expert help is always on hand. All our coffee machines are precision engineered from top quality components and designed with reliability and longevity in mind, but for full peace of mind we offer a service package that’s second to none.

Free Engineer Call Out

In the unlikely event the machine develops a fault, one of our engineers will attend your site 365 days a year.

Instant Support

Our in-house technical support team can resolve 98% of calls without the need for an engineer’s visit.

The Personal Touch

You’ll have your own account manager, who will be in touch regularly to check your stock levels, resolve any issues and discuss any feedback.

0800 Freephone Support

No matter what you need, our team is always on hand over the phone to help.

Replacement Loan Machine

In the unlikely event your machine cannot be fixed on site, we will always include a replacement on every service vehicle.

First Time Fix Promise

Our fully trained technicians carry over 900 spare parts, guaranteeing that a very high proportion of issues are fixed first time.